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Frequently Asked Questions

Everything you need to know about ordering your custom patriot challenge coins.

What is the minimum order quantity?
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Our minimum order is 100 coins. This is the industry standard for custom die-struck challenge coins. For quantities above 10,000, please contact us for a custom bulk pricing quote.

How long does production take?
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Standard production takes 18–21 business days from the time your design is approved. Rush orders (7–14 days) are available for an additional fee. Please specify your deadline when requesting a quote, and we will do our best to accommodate.

Is design really free? What does it include?
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Yes, 100% free! Our in-house design team will create a professional digital proof of your coin at no charge. You also receive unlimited free revisions until you are completely satisfied with the design before we go into production.

What file formats do you accept for artwork?
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We accept vector files (AI, EPS, PDF) for the best results. We also accept high-resolution raster images (PNG, JPG at 300 DPI or higher). If you only have a sketch or idea, that's perfectly fine too — just describe it and our team will digitize it for you at no charge.

Do you ship to APO/FPO/DPO addresses?
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Absolutely. We proudly ship to all APO, FPO, and DPO addresses for our deployed service members. International shipping is also available. Free 2-Day FedEx shipping applies to domestic US addresses; overseas shipping rates will be calculated and quoted separately.

What finishes are available?
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We offer the following metal finishes: Gold Plated, Silver Plated, Antique Gold, Antique Silver, Black Nickel, Two-Tone, and custom combinations. Each finish can be paired with soft enamel, hard enamel, or 3D sculpting for a truly unique result.

What is your quality guarantee?
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Every order comes with our 100% Quality Guarantee. If any coin has a manufacturing defect, we will replace it at absolutely no cost to you. We conduct rigorous quality control inspections before shipment to ensure every coin meets our premium standard.

Can I order coins with a custom shape?
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Yes! We can create coins in virtually any shape — triangles, dog tags, star shapes, state shapes, aircraft silhouettes, and more. Custom shapes may require a custom quote. Simply describe your desired shape in the quote form and our team will provide pricing.

Are you officially licensed to create military branch coins?
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Yes. We are officially licensed manufacturers for the US Army, US Navy, US Marines, US Air Force, and US Coast Guard. This means our coins use authentic official branch insignia, approved for civilian and military use.

What payment methods do you accept?
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We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, ACH bank transfers, and government purchase orders (POs). Payment is typically due upon design approval, before production begins.

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Still Have Questions?

Our team of patriots is standing by to help. Get in touch today — we typically respond within 2 hours.

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